SHIPPING & DELIVERY
SHIPPING POLICY
We aim to dispatch orders promptly, but delivery times may vary.
Customers are responsible for providing accurate shipping information.
Please note that the parcel carrier for your shipment may vary based on factors such as location and package specifications. We work with trusted shipping companies including EMS, DHL, FedEx, and Mexpost to ensure reliable delivery.
Tracking information will be provided upon shipment, allowing you to monitor delivery progress. Shipping times vary depending on the carrier and destination.
Customs :
At our company, we prioritize compliance with importation regulations, which prohibit undervaluing product prices. Our commitment to transparency and integrity ensures that all our products are fairly priced in accordance with these regulations. Thank you for your understanding and continued support.
For any questions or concerns, please contact our customer service team.
RETURN POLICY
Return Policy:
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Custom Orders: Due to the personalized nature of our products, we do not accept returns for items that were specially made to meet your specific requirements, including color, size, and any personalization. Each order is uniquely crafted to your specifications, and as such, cannot be resold.
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Made-to-Order Products: All of our products are made to order, meaning we do not hold stock of pre-made items. This ensures that each product is freshly crafted and tailored to your preferences upon placing your order.
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Quality Assurance: We take pride in the quality of our products and strive to ensure that they meet your expectations. In the rare event that you receive a defective or damaged item, please contact our customer service team within [number of days] days of receiving your order for assistance.
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Exceptions: Exceptions to our return policy may be made in the case of manufacturing defects or errors on our part. Please contact us directly if you believe your situation warrants an exception to our standard policy.
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Contact Us: If you have any questions or concerns regarding our return policy or a specific order, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure your satisfaction with our products and services.