FAQ

For our esteemed international clientele, we exclusively accommodate transactions through PayPal. For local customers within Mexico, we extend the option of payment through bank transfer and PayPal for your convenience.

Upon initiation of your order, it promptly undergoes our comprehensive fulfillment process. Unfortunately, subsequent modifications to the items, including adjustments to quantity, size, and/or color, are not permissible once the order has been confirmed. Additionally, amendments to the delivery address are not feasible post-order placement. Your understanding of these constraints is greatly valued.

Upon the dispatch of your order, a formal shipping confirmation message will be promptly transmitted to you. Subsequently, you will gain access to a tracking link provided below, enabling you to monitor the progress of your shipment. In the event that you have not yet received a confirmation message, kindly be assured that your order typically requires 24-48 hours for dispatch. Please be advised that the tracking information may take approximately 24-48 hours to reflect updates subsequent to dispatch. Your patience and understanding in this regard are sincerely appreciated.

Certain international orders may entail supplementary customs and import fees upon delivery. It is imperative that these fees be settled directly with the courier by you, the recipient. Opting to decline the payment of customs fees may lead to the abandonment of your parcel. In such instances, any ensuing financial losses will not be attributed to our responsibility. If uncertainty persists regarding the potential imposition of customs and import fees, we strongly advise contacting your local customs office for comprehensive information prior to confirming your order. It is pertinent to note that we consistently endeavor to declare the parcel's value as minimally as possible to mitigate the risk of incurring exorbitant custom fees.